Service Robots Safety Management
Safety management systems for application services provided by service robots in non-industrial environments, specifying requirements for managing robot application service safety.
ISO 31101 specifies requirements for safety management systems for operators of application services provided by service robots in non-industrial environments. It addresses the unique safety challenges of deploying autonomous and semi-autonomous robots in public spaces, healthcare facilities, hospitality, retail, and commercial environments.
As service robots increasingly operate in close proximity to members of the public, the need for systematic safety management — covering operational area assessment, crowd management, maintenance, and incident response — has become critical. The standard provides a framework for responsible service robot deployment.
ACI-certified auditors evaluate robot application service safety management systems and the effectiveness of human-robot interaction safety controls.
Attend an ACI-Approved Training Provider (ATP) course for your chosen grade level. ACI-approved courses are aligned to the examination syllabus for ISO 31101.
Examinations are administered exclusively through ACI Approved Training Providers. Foundation and Internal Auditor examinations require 70% to pass; Lead Auditor requires 65%.
Submit your application through the ACI portal with your examination result, training certificate, and relevant audit experience log. Upon approval you receive your ACI Card ID and digital certificate.
Available Grades for ISO 31101
All six ACI auditor grades are available for this scheme. Each grade has defined competence, experience, and examination requirements.
Entry-level certification for those beginning their auditing career. Suitable for individuals who have completed foundation training but have limited audit experience.
For auditors who have completed Internal Auditor training and have begun accumulating audit experience under supervision or in an internal audit role.
Full auditor grade for practitioners with demonstrated audit experience. Recognised as a competent independent auditor of management systems.
Senior grade for experienced auditors capable of leading audit teams and managing full audit programmes. The most widely recognised auditor grade internationally.
Advanced grade for highly experienced auditors demonstrating sustained performance in complex audit environments and contributions to the auditing profession.
The highest ACI designation, awarded to individuals who have made an exceptional contribution to the management system auditing profession and to the ACI community.
Find an Approved Training Provider, sit the examination, and submit your application to ACI.