ACI Policies
ACI is committed to transparency in all its operations. The following policies govern how we operate, protect your data, and ensure fairness in our certification activities.
Our policy framework
ACI maintains a comprehensive set of policies that underpin our certification operations, stakeholder relationships, and regulatory compliance. These policies are reviewed regularly and updated as necessary to reflect changes in legislation, best practice, and accreditation requirements.
Privacy Policy
Describes how ACI collects, uses, stores, and protects the personal data of applicants, certified persons, training providers, and website visitors. Covers data subject rights, retention periods, and lawful bases for processing under applicable data protection legislation.
POL-001Terms of Use
Sets out the terms and conditions governing use of ACI's website, Professional Register, online services, and digital platforms. Covers intellectual property, acceptable use, limitation of liability, and governing law.
POL-002Certification Rules
Defines the rules governing all ACI certification activities, including eligibility criteria, application procedures, examination requirements, certification decisions, recertification, and the conditions under which certification may be suspended or withdrawn.
POL-003Examination Policy
Governs the development, delivery, marking, and moderation of ACI examinations. Covers candidate conduct during examinations, special arrangements for candidates with disabilities, examination security, and the handling of examination irregularities.
POL-004Appeals Policy
Sets out the process by which applicants and certified persons may appeal decisions made by ACI regarding their certification, including examination results, certification decisions, and disciplinary outcomes. Ensures all appeals are handled fairly and within defined timeframes.
POL-005 — View full policy →Complaints Policy
Describes how complaints about ACI, its staff, its processes, or certified persons are received, investigated, and resolved. Commits to acknowledging complaints within 5 working days and providing a substantive response within 20 working days.
POL-006Data Protection Policy
Outlines ACI's approach to data protection compliance, including the roles and responsibilities of data controllers and processors, data breach notification procedures, data protection impact assessments, and international data transfers.
POL-007Cookie Policy
Explains the types of cookies and similar technologies used on ACI's website, their purposes, and how visitors can manage their cookie preferences. Covers essential, analytical, and functional cookies.
POL-008Refund Policy
Details the circumstances under which fees paid to ACI may be refunded, including application fees, examination fees, and certification fees. Covers cancellation periods, withdrawal procedures, and the process for requesting a refund.
POL-009Equal Opportunities Policy
Affirms ACI's commitment to equal opportunities in all certification activities. Ensures that no applicant or certified person is disadvantaged on the basis of age, disability, gender, race, religion, sexual orientation, or any other protected characteristic.
POL-010The principles underpinning our policies
Transparency
All policies, procedures, and criteria are published and accessible to stakeholders.
Fairness
Policies are applied consistently and without discrimination to all persons.
Protection
Personal data and confidential information are safeguarded at all times.
Accountability
ACI is accountable for its decisions and provides clear mechanisms for redress.
Need more information?
If you have questions about any of our policies or require a full policy document, our team is here to help.